Exchange Policy for Skincare Products
Due to the personal nature of skincare items, we do not accept returns. However, we want you to be happy with your purchase! If your product arrives damaged or if you received the wrong item, we're happy to offer an exchange within 10 days of delivery.
To qualify for an exchange:
Please note: we do not offer refunds. Exchanges are only available for the same item or an item of equal value.
To request an exchange, please email us at info@heartofbalm.com with your order number and a brief description of the issue.
Heart of Balm — heartofbalm.com — Last Updated: March 8, 2026
Heart of Balm ("we," "us," or "our") operates heartofbalm.com (the "Website"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding that information.
By using the Website or purchasing products, you agree to the practices described in this Privacy Policy.
We collect information in these ways:
We do not sell your personal information. We may share it with:
We use cookies and similar tools for essential functions (e.g., cart, login), analytics, and advertising. You can manage preferences via your browser settings or our cookie banner (if enabled). Disabling cookies may limit site functionality.
We implement reasonable security measures to protect your information. However, no method is 100% secure.
Our Website is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. If we learn we have, we will delete it.
The Website is hosted in the United States. If you access from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ.
We may update this Privacy Policy. Changes will be posted here with a revised "Last Updated" date. Continued use after changes means acceptance.
For questions about this Privacy Policy or your data, contact: Email info@heartofbalm.com, Address: Heart of Balm, 102 Queensgate Drive, Wylie, TX 75098.
Heart of Balm — Last Updated: March 6, 2026
Welcome to Heart of Balm (the "Website" or "Site"), operated by Heart of Balm ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our Website, including browsing, purchasing skincare products, and any related services (collectively, the "Services").
By accessing or using the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Website or purchase products. You agree to use the Website only for lawful purposes and in accordance with these Terms.
Due to the personal nature of skincare items, we do not accept returns or issue refunds. If your product arrives damaged or you received the wrong item, we offer an exchange for the same item or an item of equal value within 10 days of delivery. See our Exchange Policy above for full details, including eligibility requirements. Contact customer service at info@heartofbalm.com with your order number to request an exchange.
Products are sold "as is." We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
We do not warrant that our products will suit every skin type, treat or prevent any condition, or produce specific results. Patch testing is recommended. Discontinue use if irritation occurs and consult a physician.
To the fullest extent permitted by law, Heart of Balm, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, products, or Services — even if advised of the possibility of such damages. Our total liability shall not exceed the amount you paid for the product(s) giving rise to the claim.
All content on the Website (text, graphics, logos, images, product names) is owned by Heart of Balm or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our written permission.
If you submit reviews, photos, comments, or other content ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, display, reproduce, and distribute it. You represent that your User Content does not infringe any third-party rights.
Your use of the Website is also governed by our Privacy Policy above, which explains how we collect, use, and protect your personal information.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Collin County, Texas. You agree to submit to the personal jurisdiction of such courts.
We may update these Terms at any time. The updated version will be posted here with a revised "Last Updated" date. Your continued use of the Website after changes constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us at: Email info@heartofbalm.com, Address: Heart of Balm, 102 Queensgate Drive, Wylie, TX 75098.
Thank you for shopping with Heart of Balm!